Terms of use

Please read the following terms and conditions carefully before registering, accessing, browsing, or using the Site (defined below). By accessing or using the Site or by using the Service (defined below), you agree to be bound by these terms and conditions set forth below including any additional guidelines and future modifications. If at any time you do not agree to these terms and conditions or do not wish to be bound by these terms and conditions, you may not access or use the site and immediately terminate your use of the services. Your Agreement to these Terms and Conditions for availing Service The Terms and Conditions (as may be amended from time to time, the “Agreement”) is a legal contract between you being, an institution, an individual customer, user, or beneficiary of this service of at least 18 years of age, and Eloit Innovations Pvt. Ltd.  (Eloit) having its registered office at NRI- TBI, Thapasya, Infopark, Cochin, Kerala 682030. All services are rendered by Eloit through its platform under the brand name ‘InstantFee.com’. Hence all the rights, benefits, liabilities & obligations under the following terms & conditions shall accrue to the benefit of Eloit(together with its subsidiaries and other affiliates, “us”, “We” or “InstantFee”).

Regarding your use of our service for online fee payment for educational institutions or such other services which may be added from time to time (all such services are individually or collectively are referred as Service or Services as they case may be). Service can be used by you subject to your adherence with the terms and conditions set forth below including relevant policies. InstantFee reserves the right, at its sole discretion, to revise, add, or delete portions of these terms and conditions any time without further notice. You shall re-visit the “Terms & Conditions” link from time to time to stay abreast of any changes that the “Site” may introduce.


The services are not available to persons under the age of 18 or to anyone previously suspended or removed from the services by InstantFee. By accepting these Terms & Conditions or by otherwise using the Services or the Site, You represent that You are at least 18 years of age and have not been previously suspended or removed from the Services. You represent and warrant that you have the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement. You shall not impersonate any person or entity, or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity.


  • InstantFee is only a mediator to collect fee online from students of registered educational institutions. InstantFee is not an educational institution of its own. In order to provide a facility for students and parents to pay fees online to the respective educational institutions it has tied up with many educational institutions.
  • InstantFee responsibilities include:
    • Provide a platform for educational institutions to collect different kinds of fee online from students and parents.
    • Issue a valid receipt to the payer on a successful transaction
    • Facility for educational institutions to setup fees and track collection history online.
    • Providing refund and support in the event of wrong or unsuccessful transactions
    • Providing support to institutions and payer in case if they need any help during the process.

InstantFee’s responsibilities do not include:

    • Make institutions to setup fee detail in the online portal on time.
    • Force students and parents to pay the fees before the deadline without any fines.
    • Correcting any incorrect entries by the institutions in the portal such as student details, fee amount or due date.
    • Refund of incorrect or excess amount paid by the payer caused by the incorrect fee entries by the institution.
    • Guaranteeing the fee remittance before the deadline if the payer’s Payment Account do not allow us to make the payment.
    • Answering the payer for any change in amount of fees to be paid and guaranteed by the institution.
    • Guaranteeing quality service from the institution.
    • Dealing with any issues caused by paying wrong amount, to the wrong school or for the wrong student.
    • Issues caused by the service charges applied by the banks, credit card service providers on using InstantFee services.

Payers (Students or Parents) are required to furnish the following at the time of using the InstantFee:

    • Admission number of the student for whom the fee payment has to be made.
    • Registered mobile number in which the institution makes communication with parents.
    • Payment Account details
  • For any kind of payment inconvenience and site operational issues, contact us within 15 days of payment date, else request would not be processed.
  • By accepting the terms and conditions, you accept that InstantFee may send the alerts to the mobile phone number/ email provided by you while registering for the Service or to any such number replaced and informed by you.
  • Notwithstanding anything to the contrary contained herein, neither InstantFee nor its affiliated companies, subsidiaries, officers, directors, employees or Merchants or any related party shall have any liability to you or to any third party for any indirect, incidental, special or consequential damages or any loss of revenue or profits arising under or relating to these terms, the site or the offerings, even if any of said parties had been advised of, knew of, or should have known of the possibility of such damages. To the maximum extent permitted by law, our maximum aggregate liability to you for any causes whatsoever, and regardless of the form of action (whether liability arises due to negligence or other tort, breach of contract, violation of statute, misrepresentation or for any other reason), will at all times be limited to INR one hundred (INR 100).
  • To the maximum extent permitted by law, you waive, release, discharge and hold harmless InstantFee, its affiliated and subsidiary companies, and each of their directors, officers, employees, and agents, from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of your use of the online platform.


In order to use the Service, you may need to obtain access to the World Wide Web, either directly or through devices that access web-based content, and pay any service fees associated with such access. In addition, you must have all equipment necessary to make such connection to the World Wide Web, including a computer and modem or other access device. InstantFee reserve the right to charge and recover from the User, fees for availing the Services. These charges shall be effective from the time. InstantFee Subscribing Institutions are posted on to the InstantFee Website through which you are availing the Service.

You are bound by revisions in the policies of InstantFee and should therefore visit the InstantFee Website through which you are availing the Service to review the current fees from time to time.

In the event that you stop or seek a reversal of the Payment Instructions as may have been submitted, InstantFee shall be entitled to charge and recover from you and you shall be liable to pay such charges to the by InstantFee.

In using the Fee Payment Service, you agree to:

  • Provide true, accurate, current and complete information about yourself (“Personal Data”), your Payment Account Details (“Payment Data”), your Biller details (“Biller Data”) and
  • If you provide any information that is untrue, inaccurate, not current or incomplete, or InstantFee has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, InstantFee has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof). The term biller includes educational institutions.

InstantFee assumes no responsibility and shall incur no liability if it is unable to affect any Payment Instruction(s) on the Payment Date owing to any one or more of the following circumstances:

  • If the Payment Instruction(s) issued by you is/are incomplete, inaccurate, invalid and delayed.
  • If the Payment Account has insufficient funds/limits to cover for the amount as mentioned in the Payment Instruction(s)
  • If the funds available in the Payment Account are under any encumbrance or charge.
  • If your Bank refuses or delays honouring the Payment Instruction(s)
  • If payment is not processed by biller upon receipt.
  • Circumstances beyond the control of InstantFee (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force)

In case the bill payment is not effected for any reason, you will be intimated about the failed payment by an e-mail.

Communication Policy

  • By accepting the terms and conditions the customer accepts that InstantFee may send the alerts to the mobile phone number provided by the payer while registering for the service or to any such number replaced and informed by the registered institution. The customer acknowledges that the alerts will be received only if the mobile phone is in ‘On’ mode to receive the SMS. If the mobile phone is in ‘Off’ mode then the customer may not get / get after delay any alerts sent during such period.
  • The customer acknowledges that the SMS service provided by InstantFee is an additional facility provided for the customer’s convenience and that it may be susceptible to error, omission and/ or inaccuracy. In the event the customer observes any error in the information provided in the alert, InstantFee shall be immediately informed about the same by the customer and InstantFee will make best possible efforts to rectify the error as early as possible. The customer shall not hold InstantFee liable for any loss, damages, claim, expense including legal cost that may be incurred/ suffered by the customer on account of the SMS facility.
  • The customer acknowledges that the clarity, readability, accuracy, and promptness of providing the service depend on many factors including the infrastructure, connectivity of the service provider. InstantFee shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever.
  • The customer agrees to indemnify and hold harmless InstantFee and the SMS service provider including its officials from any damages, claims, demands, proceedings, loss, cost, charges and expenses whatsoever including legal charges and attorney fees which InstantFee and the SMS service provider may at any time incur, sustain, suffer or be put to as a consequence of or arising out of (i) misuse, improper or fraudulent information provided by the customer, (ii) the customer providing incorrect number or providing a number that belongs to that of an unrelated third party, and/or (iii) the customer receiving any message relating to the transaction details or fee scheduling from InstantFee and/or the SMS service provider.
  • By accepting the terms and conditions the customer acknowledges and agrees that InstantFee may call the mobile phone number provided by the customer while registering for the service or to any such number replaced and informed by the registered institution, for the purpose of collecting feedback from the customer regarding their experience using InstantFee.
  • Grievances and claims related to the service provided should be reported to InstantFee support team within 10 days of your transaction date.

Use of Site

You understand that except for information, products or services clearly indicated as being supplied by the InstantFee, we do not operate, control, or endorse any information, products or services on the Internet in anyway. You also understand that InstantFee cannot and does not guarantee or warrant that files available for downloading through the Site will be free of viruses, worms or other code that may be damaging. You are responsible for implementing procedures to satisfy your particular requirements and for accuracy of data input and output.

Prohibited Conduct

By using the Services you agree not to:

  • use the Services for any purposes other than to pay and collect academic fees in accordance with these Terms and Conditions and as such services are offered by InstantFee.
  • impersonate any person or entity, falsely claim or otherwise misrepresent an affiliation with any person or entity, or access the accounts of others without permission, misrepresent the source, identity, or content of information transmitted via the Services, perform any other similar fraudulent activity or otherwise pay the fees with what we reasonably believe to be potentially fraudulent funds
  • infringe our or any third party’s intellectual property rights, rights of publicity or privacy
  • use the Services if You are under the age of eighteen (18) without a parental sponsor or in any event use the Services if You are under the age of thirteen (13) years old even with a parental sponsor and in accordance with applicable law
  • post or transmit any message which is libellous, defamatory or which discloses private or personal matters concerning any person
  • post or transmit any message, data, image or program which is pornographic in nature
  • refuse to cooperate in an investigation or provide confirmation of Your identity or any other information You provide to InstantFee
  • remove, circumvent, disable, damage or otherwise interfere with security-related features of the Services and the Site or features that enforce limitations on the use of the Services
  • reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Services or any part thereof, except and only to the extent that such prohibition is expressly prohibited by applicable law notwithstanding this limitation
  • use the Services in any manner that could damage, disable, overburden, or impair it, including, without limitation, using the Services in an automated manner
  • modify, adapt, translate or create derivative works based upon the Services and the Site or any part thereof, except and only to the extent that such prohibition is expressly prohibited by applicable law notwithstanding this limitation
  • intentionally interfere with or damage operation of the Services or any other user’s enjoyment of it, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code or file with contaminating or destructive features
  • use any robot, spider, other automatic device, or manual process to monitor or copy the Site without prior written permission
  • interfere or disrupt this Site or networks connected to this Site
  • take any action that imposes an unreasonably or disproportionately large load on our infrastructure/ network
  • use any device, software or routine to bypass the Site’s robot exclusion headers, or interfere or attempt to interfere, with the Services
  • forge headers or manipulate identifiers or other data in order to disguise the origin of any content transmitted through our Site or to manipulate your presence on our Site
  • use the facilities and capabilities of the Site to conduct any activity or solicit the performance of any illegal activity or other activity which infringes the rights of others
  • breach this Agreement or any other InstantFee agreement or policy
  • provide false, inaccurate or misleading information
  • use the Site to collect or obtain personal information, including without limitation, financial information, about other users of the Site
  • use the Services in a manner that results in or may result in complaints, disputes, reversals, chargebacks, fees, fines, penalties and other liability to InstantFee, a third party or You
  • use the Services in a manner that InstantFee or any payment card network reasonably believe to be an abuse of the payment card system or a violation of payment card network rules
  • take any action that may cause InstantFee to lose any of the Services from its service providers, payment processors or other suppliers
  • send automated request of any kind to the Site’s system without express permission in advance from InstantFee.

Refund Policy

All fee payments are final with no refund permitted. You are responsible for choosing the right school, student, right payment accounts and making correct payment. InstantFee is not responsible for any incorrect fee payments to wrong school, for wrong student and for wrong item.

However, if in a transaction performed by you on the Site, money has been charged to your card or bank account and you notify that the payment is not been delivered credited to the respective student account, then you may inform us by sending an email to our customer services email address mentioned on the Contact Us page. Please include in the email the following details – the school name, admission number, mobile number, transaction amount, Transaction date and Transaction Reference Number. InstantFee shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivering the required Service, then you will be refunded the money within 21 working days from the date of receipt of your email or the same amount will be credited to the respective student account. It will take 3-21 days for the money to show in your bank account depending on your bank’s policy.

Refund request on any transaction made through InstantFee has to be raised by the Institution under which the payment was made. The Institution alone holds the right to request a refund for the transaction made under its account. If a customer is unsatisfied with the payment that he or she has made, then he has to take a copy of the receipt of Transaction to the Institution towards which the payment was made, and ask them to initiate a Refund request.

Refund for Charge Back Transaction: In the event there is any claim for/ of charge back by the User for any reason whatsoever, such user shall immediately approach InstantFee with his/ her claim details and claim refund from InstantFee alone. Such refund (if any) shall be effected only by InstantFee via payment gateway or by means of a demand draft or such other means as InstantFee deems appropriate. No claims for refund/ charge back shall be made by any User to the Payment Service Provider(s) and in the event such claim is made it shall not be entertained.

In these Terms and Conditions, the term "Charge Back" shall mean, approved and settled credit card or net banking purchase transaction(s) which are at any time refused, debited or charged back to merchant account (and shall also include similar debits to Payment Service Provider's accounts, if any) by the acquiring bank or credit card company for any reason whatsoever, together with the bank fees, penalties and other charges incidental thereto.

Refund for fraudulent/duplicate transaction(s): The User shall directly contact InstantFee for any fraudulent transaction(s) on account of misuse of Card/ Bank details by a fraudulent individual/party and such issues shall be suitably addressed by InstantFee alone in line with their policies and rules.

Transaction Fee Clause:

Transaction fee charges would not be refunded/ reversed under any circumstances for any refund/ reversal / chargeback and any other reasons.

Transaction fees charged would be borne by cardholder for any payment

Admission /Application fees once paid which are non-refundable for any reason


Payment Gateway Disclaimer

The Service is provided in order to facilitate access to view and pay fee online. InstantFee do not make any representation of any kind, express or implied, as to the operation of the Payment Gateway other than what is specified in the Website for this purpose. By accepting/ agreeing to these Terms and Conditions, the User expressly agrees that his/ her use of the aforesaid online payment Service is entirely at own risk and responsibility of the User.

Transaction fee charges would not be refunded/ reversed under any circumstances for any refund/ reversal /chargeback and any other reasons.

Transaction fees charged would be borne by cardholder for any payment

Termination; Agreement Violations

You agree that InstantFee, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate your account (or any part thereof) or your use of the Services and remove and discard all or any part of your account, your user profile (parent and student details), at any time. InstantFee may also in its sole discretion and at any time discontinue providing access to the Services, or any part thereof, with or without notice. You agree that any termination of your access to the Services or any account you may have or portion thereof may be effected without prior notice, and you agree that InstantFee will not be liable to you or any third party for any such termination. Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies InstantFee may have at law or in equity. Upon termination for any reason, you agree to immediately stop using the Services.

Limitation of Liability and Damages

In no event will InstantFee or its contractors, agents, licensors, partners, suppliers be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to (i) this agreement, (ii) the services, the site or any reference site, or (iii) your use or inability to use the services, the site (including any and all materials) or any reference sites, even if InstantFee or a InstantFee authorized representative has been advised of the possibility of such damages.

In no event will InstantFee or any of its contractors, directors, employees, agents, third party partners, licensors or suppliers’ total liability to you for all damages, liabilities, losses, and causes of action arising out of or relating to (i) this Agreement, (ii) the Services, (iii) your use or inability to use the Services or the Site (including any and all Materials) or any Reference Sites, or (iv) any other interactions with InstantFee, however caused and whether arising in contract, tort including negligence, warranty or otherwise, exceed the amount paid by you, if any, for using the portion of the Services or the Site giving rise to the cause of action or One Hundred Rupees (Rs.100), whichever is less.

You acknowledge and agree that InstantFee has offered its services, set its prices, and entered into this agreement in reliance upon the warranty disclaimers and the limitations of liability set forth herein, that the warranty disclaimers and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between you and InstantFee, and that the warranty disclaimers and the limitations of liability set forth herein form an essential basis of the bargain between you and InstantFee. InstantFee would not be able to provide the services to you on an economically reasonable basis without these limitations. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitations or exclusions may not apply to you. In such cases, InstantFee liability will be limited to the fullest extent permitted by applicable law. This paragraph shall survive termination of this Agreement.


You agree to indemnify, save, and hold InstantFee, its affiliates, contractors, employees, officers, directors, agents and its third party suppliers, licensors, and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to your use or misuse of the Services or of the Site, any violation by you of this Agreement, or any breach of the representations, warranties, and covenants made by you herein. InstantFee reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify InstantFee, including rights to settle, and you agree to cooperate with InstantFee’s defense and settlement of these claims. InstantFee will use reasonable efforts to notify you of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of this Agreement.

Disclaimer; No Warranties

To the fullest extent permissible pursuant to applicable law, InstantFee and its third-party partners, licensors, and suppliers disclaim all warranties, statutory, express or implied, including, but not limited to, implied warranties of Merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. No advice or information, whether oral or written, obtained by you from InstantFee or through the services or the site will create any warranty not expressly stated herein. You expressly acknowledge that as used in this section, the term “InstantFee” includes InstantFee’s officers, directors, employees, shareholders, agents, licensors, subcontractors and affiliated companies. You acknowledge that InstantFee is a mediator between academic institutions and parent/students to collect and pay fees online and a reseller of payment gateways for this sole purpose and is not liable for any 3rd party obligations due to rates, quality, and all other instances, whether to any such 3rd party’s subscribers or otherwise. You expressly agree that use of the services and the site is at your sole risk. It is your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the site or on the internet generally. We do not warrant that the service will be uninterrupted or error-free or that defects in the site will be corrected. The services and the site and any data, information, third party software, reference sites, services, or software made available in conjunction with or through the services and the site are provided on an “as is” and “as available,” “with all faults” basis and without warranties or representations of any kind either express or implied. InstantFee, and its third party suppliers, licensors, and partners do not warrant that the data, InstantFee software, functions, or any other information offered on or through the services, the site or any reference sites will be uninterrupted, or free of errors, viruses or other harmful components and do not warrant that any of the foregoing will be corrected. InstantFee and its third party suppliers, licensors, and partners do not warrant or make any representations regarding the use or the results of the use of the services, the site or any reference sites in terms of correctness, accuracy, reliability, or otherwise. You understand and agree that you use, access, download, or otherwise obtain information, materials, or data through the services, the site or any reference sites at your own discretion and risk and that you will be solely responsible for any damage to your property (including your computer system and device) or loss of data that results from the download or use of such material or data. We do not authorize anyone to make any warranty on our behalf and you should not rely on any such statement. This paragraph shall survive termination of this agreement. In no event will InstantFee be liable for any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the site.

Ownership; Proprietary Rights

The Services and the Site are owned and operated by Eloit Innovations Pvt. Ltd. The visual interfaces, graphics, design, compilation, information, computer code (including source code and object code), products, software, services, and all other elements of the Services and the Site provided by InstantFee (the “Materials”) are protected by Indian copyright, trade dress, patent, and trademark laws, international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. As between you and InstantFee, all Materials, trademarks, service marks, and trade names contained on the Site are the property of InstantFee and/or third party licensors or suppliers. You agree not to remove, obscure, or alter InstantFee or any third party’s copyright, patent, trademark, or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the Services. Except as expressly authorized by InstantFee, you agree not to sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of the Materials. InstantFee reserves all rights not expressly granted in this Agreement. If you have comments regarding the Services and the Site or ideas on how to improve it, please contact customer service. Please note that by doing so, you hereby irrevocably assign to InstantFee, and shall assign to InstantFee, all right, title and interest in and to all ideas and suggestions and any and all worldwide intellectual property rights associated therewith. You agree to perform such acts and execute such documents as may be reasonably necessary to perfect the foregoing rights.

Modification of this Terms and Conditions

InstantFee reserves the right to change, modify, add, or remove portions of this terms and conditions (each, a “change”) at any time with or without notice. The changes will become effective, and shall be deemed accepted by you, 24 hours after the initial posting and shall apply immediately on a going-forward basis with respect to payment transactions initiated after the posting date. If you do not agree with any such modification, your sole and exclusive remedy is to terminate your use of the Services. For certain changes, InstantFee may be required under applicable law to give you advance notice, and InstantFee will comply with such requirements.


InstantFee may provide you with notices and communications by email, regular mail or postings on the Site or by any other reasonable means. Except as otherwise set forth herein, notice to InstantFee must be sent by courier or registered mail to Eloit Innovations Pvt. Ltd. NRI.TBI Thapasya, Infopark, Kochi, Kerala – 682030, India


The failure of InstantFee to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by InstantFee.


These terms shall be governed by, and construed in accordance with, the laws of India, without reference to principles of conflicts of law. The parties agree that the High Court of Kerala shall have exclusive jurisdiction over any dispute arising from or relating to these Terms, the Platform/Network or the Site. You expressly consent to the personal jurisdiction of said courts and waive any objection to such personal jurisdiction based on forums non-convenience or any other basis.

InstantFee may elect to resolve any dispute, controversy or claim arising out of or relating to this Agreement or Service provided in connection with this Agreement by binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996. Any such dispute, controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in Kerala, India and judgment on the arbitration award may be entered in any court having jurisdiction thereof. Either you or We may seek any interim or preliminary relief from a court of competent jurisdiction in Kerala, India, necessary to protect the rights or the property of you or InstantFee (or its agents, suppliers, and subcontractors), pending the completion of arbitration. Any arbitration shall be confidential, and neither you nor We may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of the arbitration award. All administrative fees and expenses of arbitration will be divided equally between you and us. In all arbitrations, each party will bear the expense of its own lawyers and preparation. The language of Arbitration shall be English.

Governing Law and Forum for Disputes

Except as otherwise agreed by the parties or as described in the Arbitration section above, you agree that any claim or dispute you may have against InstantFee must be resolved by a court located in Kerala, India. You agree to submit to the personal jurisdiction of the courts located within Kerala, India for the purpose of litigating all such claims or disputes. This Agreement shall be governed by the laws of India, without giving effect to any principles of conflicts of law.


If any provision of this Agreement is held to be unlawful, void, invalid or otherwise unenforceable, then that provision will be limited or eliminated from this Agreement to the minimum extent required, and the remaining provisions will remain valid and enforceable.


This Agreement, and any rights granted hereunder, may not be transferred or assigned by you without our prior written consent which may be withheld in our sole discretion, but may be assigned by us without restriction. Any assignment attempted to be made in violation of this provision shall be void and of no effect.


Upon termination of this Agreement, any provision which, by its nature or express terms should survive, will survive such termination or expiration as applied to transfers and relationship prior to such termination or expiration.

Consent to Electronic Communications and Transactions

By registering to use the Site, below, you consent to conduct transactions and receive communications, notices and information from us electronically, whether sent by e-mail or other electronic means. Electronic communications shall be deemed to have been received by you when We send the electronic communication to the email address/mobile number that as per our records, or when We post the electronic communication on the InstantFee Site. The requirements for such electronic transactions and communications following: you must have access to the Internet, mobile web, applications and a valid e-mail address. You can withdraw your consent at any time by contacting us, but We reserve the right to terminate your account upon such withdrawal. Withdrawal of your consent will not affect the legal validity and enforceability of any notice, statement or disclosure previously received electronically. You agree to notify us promptly if your email address or other contact information changes by updating your account information or contacting us.

Limitation of Liability



Grievance Officer

The customer has the right to register his complaint if he is not satisfied with the services or finds attitudinal deficiencies when dealing with agents/ staff or finds system errors or sees gaps between standards of service promised and actual service rendered by the company. This mechanism is exclusively dedicated for customer complaint redressal.

Acknowledgement of Grievances & redress on Complaints:

CSD will acknowledge the grievance immediately on the receipt of complaint and initiate action to have the grievance resolved within a maximum period of three weeks on extraordinary cases with auto reply in either cases.

The customer will also be kept informed of the action taken, the progress while redressing grievances, and/or, the reasons for delay if any, in redressing.

Complaints received by e-mail shall be acknowledged by an immediate system generated response or via individual emails to the extent possible.

The follow up action taken in respect of such complaints shall be advised to customers by e-mail.